UPSTAR - Upstate Alliance of REALTORS®

Laura is responsible for oversight of the Association and MLS operations, which includes staff and fiscal management and annual budgeting. She works closely with the Board of Directors on matters pertaining to strategic planning, visioning and governance in accordance with the bylaws of the two organizations. She also represents UPSTAR with constituencies in the external community.

Steve manages the UPSTAR MLS system in accordance with the MLS Bylaws and Rules and Regulations. He oversees the day-to-day administration of the MLS system, communicates with technology vendors and provides MLS customer service, training and support. As the IT Director, Steve provides technology oversight and support for the daily operations of the UPSTAR office and manages new & existing technology projects as directed by the MLS Board of Directors.

Kay carries out administrative duties for the association and MLS such as payroll, insurance, office contracts, etc. She also provides support for the Board Officers and Directors—including materials, record keeping and research—and supports the CEO in carrying out association initiatives.

Katrina oversees all aspects of member services—from administration to new member processing and orientation. She also coordinates continuing education classes and other educational offerings. She plans most association events, including general membership meetings. Katrina also serves as staff liaison for the Affiliate and Habitat fundraising and networking committees.

Ashley is the first point of contact when members call or visit the UPSTAR office. She manages the front desk, handles registration for classes, takes payments, assists members with purchases of Sentri Lock and REALTOR^® store products, and oversees office supply inventory and equipment maintenance. She also serves as an assistant to the Membership / Professional Development Director-handling member service issues and new member processing.

Kim handles member communications, media relations and advertising for the organization. She also maintains the Association’s website content and social media presence; develops marketing materials and print advertisements; works with the CEO to develop communications strategy; and serves as a staff liaison for the Real Estate & Homes Committee.

Karen is responsible for all billing and account questions for the association and MLS. She is also responsible for technology training for members on the ZipForm software and Rapattoni MLS systems. In addition, Karen assists the MLS Director with MLS troubleshooting and MLS-related member questions.

Pone serves as the liaison between REALTORS^® and local government agencies and economic development organizations, as well as IAR and NAR legislative departments. Her primary responsibilities center on staying informed about the workings of municipalities from a policy stand point and getting involved with issues that impact private property rights and the real estate Industry in general.